Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sheabutter@fairtaleghana.org. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sheabutter@fairtaleghana.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

OUR RETURN AND REFUND POLICY

Dear Valued Customer,

At FairTale GHANA, we dedicate ourselves to delivering the finest and most authentic natural and handcrafted products. However, we recognize that sometimes the unexpected can occur. Please review our return policy to understand how we handle these situations.

Damages and Issues: We take immense pride in our natural products, and always do our best for you to get the authentic product. If you encounter any concerns with your order, kindly reach out to us after receiving your package. We are committed to rectifying any issues and finding a solution that brings satisfaction to all parties involved.

Your trust is invaluable to us, and we greatly appreciate your understanding. Always remember, we're here to support you!

European Union 14 Day Cooling Off Period: For customers receiving orders within the European Union, you hold the right to cancel or return your order within 14 days, without justification.

Refunds: To initiate a return, your item must be unused, in its original packaging, and in the same condition as when received. We will notify you once we've received and inspected your return. If your return is approved, a refund will be processed within 10 business days to your original payment method. Remember, your bank or credit card company may require additional processing time for the refund to reflect.

For any inquiries or assistance, please don't hesitate to contact us at sheabutter@fairtaleghana.org.

Your satisfaction is our priority.

Warm regards, The FairTale GHANA Team