Política de reembolso

OUR RETURN AND REFUND POLICY

Dear Valued Customer,

At FairTale GHANA, we dedicate ourselves to delivering the finest and most authentic natural and handcrafted products. However, we recognize that sometimes the unexpected can occur. Please review our return policy to understand how we handle these situations.

Damages and Issues: We take immense pride in our natural products, and always do our best for you to get the authentic product. If you encounter any concerns with your order, kindly reach out to us after receiving your package. We are committed to rectifying any issues and finding a solution that brings satisfaction to all parties involved.

Your trust is invaluable to us, and we greatly appreciate your understanding. Always remember, we're here to support you!

European Union 14 Day Cooling Off Period: For customers receiving orders within the European Union, you hold the right to cancel or return your order within 14 days, without justification.

Refunds: To initiate a return, your item must be unused, in its original packaging, and in the same condition as when received. We will notify you once we've received and inspected your return. If your return is approved, a refund will be processed within 10 business days to your original payment method. Remember, your bank or credit card company may require additional processing time for the refund to reflect.

For any inquiries or assistance, please don't hesitate to contact us at sheabutter@fairtaleghana.org.

Your satisfaction is our priority.

Warm regards, The FairTale GHANA Team