FAQ SHIPPING 

Thank you for choosing FairTale GHANA! We're committed to providing you with a delightful shipping experience. Here's everything you need to know about our shipping process:

ORDER PROCESSING TIME: Please allow 1-2 business days for us to process and prepare your order for shipping. We understand you're eager to receive your products, and we strive to fulfill orders promptly.​

SHIPPING METHOD:

• DHL EXPRESS (3-5 BUSINESS DAYS): For swift delivery, we exclusively use DHL Express. This ensures your package reaches you within 3 to 5 business days after dispatch.​

SHIPPING RATES: Shipping rates are calculated based on the weight and destination of your order. You'll be able to review the shipping cost at checkout before finalizing your purchase.​

CUSTOM ORDERS: If you require different quantities or have specific preferences, please don't hesitate to contact us; we're here to accommodate your needs.​

TRACKING YOUR PACKAGE: Once your order is on its way, we'll send you a shipping confirmation email with a tracking number. You can use this number to monitor your shipment's progress and see when it will arrive at your doorstep.​

CUSTOMS AND IMPORT DUTIES: Please be aware that customs policies vary by country, and your order may be subject to import duties and taxes upon arrival. These charges are typically determined by your local customs authority and are the responsibility of the recipient. Unfortunately, we cannot predict or control these fees. We recommend checking with your country's customs office for detailed information.​

NEED ASSISTANCE? If you encounter any issues during delivery or have any questions, please reach out to our friendly team. We're here to assist and ensure your FairTale GHANA experience is smooth and enjoyable.​

Thank you for being part of our journey. Together, we're spreading the wonders of Shea butter, handcrafted with love and dedication.

With warm wishes,

The FairTale GHANA Team